This Privacy Policy explains how Villaspin collects, uses and protects personal information when you register, play or otherwise interact with our site and apps. We describe the categories of data we hold, the purposes for processing, how we keep information secure and the choices available to users. We are committed to respecting your privacy and handling personal information responsibly in line with applicable data‑protection principles for United Kingdom‑facing customers.
We collect personal information you provide when registering or verifying your account, such as name, date of birth, postal address, email address and identification documents when required for verification. Contact details are used for account notifications, identity checks and customer support.
Technical data includes IP address, device identifiers, browser type, operating system, cookie identifiers and usage logs. This information helps us provide the site, maintain security, troubleshoot issues and detect suspicious activity such as multiple or linked accounts and VPN use.
Transactional records cover payment method details, deposit and withdrawal history, bet history and game play. We retain this information to manage your account, process payments, meet financial and regulatory obligations, and to assist with disputes or investigations.
We use personal and technical data to operate and improve our services, to verify identity, to process payments, to prevent fraud and money‑laundering, and to respond to enquiries. With your consent we may send marketing communications, which you can opt out of at any time via your account settings or by contacting support.
We maintain organisational and technical measures to protect information against unauthorised access, loss or disclosure. Access to personal data is restricted to authorised personnel and trusted service providers acting on our behalf. We retain records only for as long as necessary to fulfil the purposes described and to meet legal obligations.
We use cookies and similar technologies for session management, functionality, analytics and to personalise content. Third‑party providers may also use cookies for analytics and advertising. You can manage cookie preferences through our cookie banner and via your browser settings; disabling certain cookies may affect site functionality.
You can review and update basic account information in Account > Settings. For verification documents, corrections or deletion requests, contact [email protected]. We will verify identity before processing requests and may retain limited information where required by law or for legitimate business purposes.
We share data with payment processors, identity‑verification and fraud‑prevention providers, analytics vendors, regulators and law‑enforcement bodies when required. All third parties are contractually obliged to protect your information and use it only for specified purposes.
We may update this policy to reflect changes in our practices. Material changes will be notified via the site or email where appropriate. Please review this page periodically to stay informed about how we handle personal data.
