These Terms and Conditions describe the rules that govern your use of the Villaspin platform and services. They set out the contract between Villaspin and registered users, explain account responsibilities and eligibility, and describe how we manage deposits, withdrawals, promotions and disputes. By registering an account and using the platform you agree to comply with these terms and any additional rules displayed in your account or at the point of promotion.
Account holders are responsible for keeping login details secure and for any activity carried out using their account. We require accurate and complete information at registration and during verification checks. You must notify us promptly of any unauthorised use of your account or any security breach.
We will carry out identity, address and, where applicable, source-of-funds checks. Verification is required before certain actions, including withdrawals and access to specific services. We may request additional documentation at any time to comply with our regulatory and compliance obligations.
Players must not share accounts or allow unauthorised access. We permit only one account per person unless otherwise agreed in writing. You can set voluntary deposit and session limits via your account; some changes may have a short delay before they take effect.
Only persons who meet the platform's eligibility criteria may open and use an account. You must be at least 18 years old and resident in a country where our services are permitted. We reserve the right to restrict access or close accounts where local law or regulatory rules prohibit participation.
Use of the platform must not breach applicable law or these terms. Prohibited activity includes fraud, money laundering, use of VPNs to conceal your location, multiple-accounting, and any attempt to manipulate or exploit games or promotions. We monitor play for patterns that indicate prohibited activity and may suspend or close accounts where misuse is suspected.
Promotional offers are subject to specific terms which form part of these Conditions. Bonuses may carry wagering requirements, game contribution rates, maximum bet limits and expiry periods. We reserve the right to refuse or reclaim promotional funds where we reasonably suspect bonus abuse, misrepresentation or breach of the promotion terms.
Payments are processed using the methods shown in your account. All deposits and withdrawals are subject to our verification procedures and applicable limits. Withdrawals may be subject to additional checks to confirm identity and source of funds. We do not accept deposits from third parties and may refuse transactions that fail our security or compliance checks. Processing times and any third‑party fees are described in the cashier section of the site.
If you have a complaint you should contact customer support in the first instance. We will aim to resolve complaints promptly and fairly. Where a resolution cannot be reached, you may be eligible to refer the matter to an independent Alternative Dispute Resolution (ADR) scheme or another competent authority, where applicable.
We may amend these Terms and Conditions from time to time. Material changes will be notified to account holders by posting a revised version on the site or by direct communication. Continued use of your account after notification of changes constitutes acceptance of the revised terms. If you do not accept the new terms you should stop using the service and contact support to close your account.
