Support is available to assist with account questions, verification or payment enquiries, technical issues and general feedback. Advisers can help with login problems, KYC document submissions, deposit and withdrawal queries, and guidance on safer‑gambling tools. Contact options include email, telephone and live chat for quick responses. Use the table below to select the most appropriate department; priority escalation is available for urgent account or safety concerns. If you prefer, request a callback or use the in‑app help centre.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email — typical reply within 90 minutes) |
| General enquiries | [email protected] (business enquiries and payments) |
| Affiliate enquiries | [email protected] (partnerships and tracking) |
| Phone | +44 20 7183 6429 (UK line; calls answered 08:00–23:00 GMT) |
| Working hours | Live chat 24/7 · Phone Mon–Sun 08:00–23:00 GMT · Emails Mon–Fri 09:00–18:00 GMT |
Please email [email protected] for detailed requests, account issues or any matter that needs explanations or supporting documents. Email is the preferred method for complex enquiries since it allows attachments and creates a written record. To avoid delays, include a clear subject line, your account username and up‑to‑date contact details so we can respond promptly.
Support enquiries are normally handled promptly: most inquiries are answered within one business day. Simple requests via live chat or email usually receive a reply within hours, while more complex issues—such as payment investigations or KYC escalations—may take longer depending on their nature and the checks required. The team provides regular status updates until cases are resolved.
Please share feedback, suggestions or ideas to improve the website. Report issues, request features or propose content changes — all messages are reviewed carefully and help shape future updates. Feedback is assessed by the team and used to improve functionality, clarity and the player experience. Use the feedback form or contact support to make your voice heard.
